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Return & Refund Policy


Thank You for shopping with Skon Creation. We want you to love your purchase, but if for any reason you're not completely satisfied, we offer hassle-free returns within 15 days of receiving your order.

Returns:

  • 15-Day Window – Return your item within 15 days of delivery.
  • To be eligible for a return:
    • The item must be unworn, unwashed, and in original packaging with attached tag.
    • Include the receipt or proof of purchase.
    • Return shipping is provided by you. You can post it yourself, or we can send you a prepaid label — we'll simply deduct the label cost from your refund.

How to Initiate a Return

  • Email us at support@skoncreations.com with your order number and reason for return.
  • We’ll send you a return authorization and shipping label (if applicable).
  • Ship the product back within 7 days of receiving the label.

Refund:

  • Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
  • If approved:
    • A refund will be processed to your original payment method within 5–10 business days.
  • Late or missing refunds?
    • First, check your bank account again.
    • Then contact your credit card company—it may take some time before your refund is officially posted.
    • If you’ve done all this and still haven’t received your refund, contact us at support@skoncreations.com

Exchanges

  • We replace items only if they are defective or damaged.
  • To exchange an item, contact us at support@skoncreations.com with a photo and your order number.

Return Shipping Costs

  • If the return is due to our error (defective/damaged item or wrong shipment), we cover return shipping.
  • Otherwise, the customer is responsible for return shipping costs.

No Restocking Fees – We don’t charge extra for returns.

Confidence in Our Quality – We stand by the quality of our premium apparel. If you don’t love it, we offer free returns on orders returned due to fabric quality concerns.

For any questions, feel free to reach out—we're happy to help! You can always contact us for any question at support@skoncreations.com